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Impacts of information and communication technology implementations on employees' jobs in service organizations in India: A multi-method longitudinal field study

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Date

2010

Authors

Venkatesh, Viswanath
Bala, Hillol
Sykes, Tracy

Journal Title

Journal ISSN

Volume Title

Publisher

Wiley-Blackwell

Abstract

India is an important frontier for economic growth, investments, and development. The service sector, like the manufacturing industry, in India is booming. Following the trend of their western counterparts, service organizations in India are implementing

Description

Keywords

Keywords: developing countries; ICT implementation; India; information and communications technology (ICT); job characteristics; job outcomes; service; service organizations

Citation

URI

http://hdl.handle.net/1885/67384

Collections

ANU Research Publications

Source

Production and Operations Management

Type

Journal article

Book Title

Entity type

Access Statement

License Rights

DOI

10.1111/j.1937-5956.2010.01148.x

Restricted until

2037-12-31

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