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Performance Evaluation of E-Government Services Using Balanced Scorecard - An Empirical Study in Jordan

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dc.contributor.authorAlhyar, Salah
dc.contributor.authorAlazab, Moutaz
dc.contributor.authorVenkatraman, Sitalakshmi
dc.contributor.authorAlazab, Mamoun
dc.contributor.authorAlazab, Ammar
dc.date.accessioned2015-12-07T22:27:41Z
dc.date.issued2013
dc.date.updated2016-02-24T11:35:38Z
dc.description.abstractPurpose: The purpose of this paper is to emphasise on a balance between quantitative and qualitative measures, and examine the use of Balanced Scorecard to evaluate and estimate the performance of information and communication technologies (ICT) in delive
dc.identifier.issn1463-5771
dc.identifier.urihttp://hdl.handle.net/1885/22002
dc.publisherEmerald Group Publishing Ltd
dc.sourceBenchmarking: an international journal
dc.subjectKeywords: Balanced scorecard; Developing countries; E-government; E-government performance evaluation; Jordan; Performance management systems; Performance measurement system
dc.titlePerformance Evaluation of E-Government Services Using Balanced Scorecard - An Empirical Study in Jordan
dc.typeJournal article
local.bibliographicCitation.issue4
local.bibliographicCitation.lastpage536
local.bibliographicCitation.startpage512
local.contributor.affiliationAlhyar, Salah, AlBalqa' Applied University
local.contributor.affiliationAlazab, Moutaz , Deakin University
local.contributor.affiliationVenkatraman, Sitalakshmi , University of Ballarat
local.contributor.affiliationAlazab, Mamoun, College of Asia and the Pacific, ANU
local.contributor.affiliationAlazab, Ammar, Deakin University
local.contributor.authoruidAlazab, Mamoun, u5216926
local.description.embargo2037-12-31
local.description.notesImported from ARIES
local.identifier.absfor150399 - Business and Management not elsewhere classified
local.identifier.absfor010499 - Statistics not elsewhere classified
local.identifier.absseo890399 - Information Services not elsewhere classified
local.identifier.ariespublicationu5264698xPUB19
local.identifier.citationvolume20
local.identifier.doi10.1108/BIJ-08-2011-0063
local.identifier.scopusID2-s2.0-84879287226
local.type.statusPublished Version

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