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Performance Evaluation of E-Government Services Using Balanced Scorecard - An Empirical Study in Jordan

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Date

2013

Authors

Alhyar, Salah
Alazab, Moutaz
Venkatraman, Sitalakshmi
Alazab, Mamoun
Alazab, Ammar

Journal Title

Journal ISSN

Volume Title

Publisher

Emerald Group Publishing Ltd

Abstract

Purpose: The purpose of this paper is to emphasise on a balance between quantitative and qualitative measures, and examine the use of Balanced Scorecard to evaluate and estimate the performance of information and communication technologies (ICT) in delive

Description

Keywords

Keywords: Balanced scorecard; Developing countries; E-government; E-government performance evaluation; Jordan; Performance management systems; Performance measurement system

Citation

URI

http://hdl.handle.net/1885/22002

Collections

ANU Research Publications

Source

Benchmarking: an international journal

Type

Journal article

Book Title

Entity type

Access Statement

License Rights

DOI

10.1108/BIJ-08-2011-0063

Restricted until

2037-12-31

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Description
01_Alhyar_Performance_Evaluation_of_2013.pdf (459.17 KB)

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