Communicating diagnostic uncertainty in emergency care
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Chien, Laura
Morris, Jen
Lawless, Ann
Crock, Carmel
Scanlan, Sam
Dahm, Mary
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Communicating diagnostic uncertainty in emergency care. [Poster text] What patients want: open, action oriented, patient-centered communication about diagnostic uncertainty. Why it matters: Supports patients and caregivers to understand, assess and engage in the diagnostic process. Patients and caregivers trust doctors when they:
take their concerns seriously, are honest about uncertainty, explain their diagnostic thinking, provide a clear path forward. Patients and caregivers feel reassured when doctors show they can navigate uncertainty, not when they downplay it.
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Poster for IHI-BMJ Group International Forum on Quality and Safety in Healthcare, 19-21 November 2025, Canberra, Australia
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