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Services research in tourism

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dc.contributor.authorZehrer, Anita
dc.contributor.authorMuskat, Birgit
dc.contributor.authorMuskat, Matthias
dc.date.accessioned2022-02-27T23:24:36Z
dc.date.issued2014
dc.description.abstractService quality and design researchers in tourism have long been directed by demand-driven paradigms and consumer-centred rationales. Ontologies and epistemologies are largely output orientated and customer centred, that is, performance of services, number of satisfied customers, loyal repeat visitors, overnight stays, financial performance and others. We argue that a need exists to reduce this imbalance. This conceptual article reviews the relevant literature before developing five fundamental premises regarding the enabler-oriented view of the tourism industry. Future research should conduct empirical studies to validate and/or modify the premises presented in this conceptual articleen_AU
dc.format.mimetypeapplication/pdfen_AU
dc.identifier.issn1356-7667en_AU
dc.identifier.urihttp://hdl.handle.net/1885/261569
dc.language.isoen_AUen_AU
dc.publisherSAGE Publicationsen_AU
dc.rights© The Author(s) 2014en_AU
dc.sourceJournal of Vacation Marketingen_AU
dc.subjectConceptual articleen_AU
dc.subjectenablers of services in tourismen_AU
dc.subjectservice designen_AU
dc.subjectservice qualityen_AU
dc.subjectsupplier perspectiveen_AU
dc.subjecttourism services researchen_AU
dc.titleServices research in tourismen_AU
dc.typeJournal articleen_AU
local.bibliographicCitation.issue4en_AU
local.bibliographicCitation.lastpage363en_AU
local.bibliographicCitation.startpage353en_AU
local.contributor.affiliationMuskat, Birgit, Research School of Management, ANU College of Business & Economics, The Australian National Universityen_AU
local.contributor.authoruidu1095759en_AU
local.description.embargo2099-12-31
local.identifier.citationvolume20en_AU
local.identifier.doi10.1177/1356766714533334en_AU
local.publisher.urlhttp://www.uk.sagepub.comen_AU
local.type.statusPublished Versionen_AU

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