Understanding information needs of Australian business organisations

Abstract

Over the past decade, universities have used repositories as channels to create access to research outputs. Increasingly government and universities are seeking to optimise the impact of their research, particularly to improve public policy. This study looks at the impact of access to research from the perspective of business associations and researchers. It finds that business organisations value trusted timely, relevant research. Accessibility and peer-reviewed research outputs are highly valued but little used. Barriers to use of the research include availability (material not openly accessible), discoverability (ranking on search engines) and knowledge by trusted mediators and connectivity (presentation as part of a cohort of scholarly knowledge). Barriers for researchers include lack of rewards and recognition for research outputs focused on these organisations. The theories used in the study include triple helix, Kautto-Koivula and Huhtaniemi’s model for knowledge and competence management and actor network theory. The study concludes that significant work is required to improve the accessibility and discoverability of research. In particular, the search paradigm is insufficient to provide optimal awareness of and impact of research.