Describing the distribution of engagement in an Internet support group by post frequency: A comparison of the 90-9-1 Principle and Zipf's Law
Date
2014
Authors
Carron-Arthur, Brad
Cunningham, John
Griffiths, Kathleen
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Publisher
Elsevier B.V.
Abstract
Sustainable online peer-to-peer support groups require engaged members. A metric commonly used to identify these members is the number of posts they have made. The 90-9-1 principle has been proposed as a 'rule of thumb' for classifying members using this
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Source
Internet Interventions
Type
Journal article
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Access Statement
Open Access