Usability challenges in mobile web: A systematic literature review

Abstract

Although the literature on mobile web usability is growing rapidly, there have not been any systematic and methodical efforts to review it. Here, a systematic literature review is presented on primary studies related to mobile web usability. A total of 35 papers are identified through search engines, which is then pruned to 19 papers directly related to our research. Various challenges for mobile web usability are revealed to have been encountered by users and developers. This paper identifies the issues investigated in the literature on mobile web usability, classifies them into categories on the basis of developer (or server) issues and user (or client) issues, and explains the current usability testing practices employed in mobile web. Show more