Three Decades of Research on Consumer Adoption and Utilization of Electronic Banking Channels: A Literature Analysis
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Authors
Hoehle, Hartmut
Scornavacca , Eusebio
Huff , Sid
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Volume Title
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Elsevier
Abstract
The increased availability of electronically mediated self-service technologies in the banking industry has changed the way banks service their customers. Banking customers today can access, through a variety of different channels, sets of powerful tools
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Source
Decision Support Systems
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Book Title
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Restricted until
2037-12-31