Three Decades of Research on Consumer Adoption and Utilization of Electronic Banking Channels: A Literature Analysis

Date

2012

Authors

Hoehle, Hartmut
Scornavacca , Eusebio
Huff , Sid

Journal Title

Journal ISSN

Volume Title

Publisher

Elsevier

Abstract

The increased availability of electronically mediated self-service technologies in the banking industry has changed the way banks service their customers. Banking customers today can access, through a variety of different channels, sets of powerful tools

Description

Keywords

Keywords: Acceptance; Adoption; Banking channels; Electronic banking; Literature analysis; Electronic commerce; Research Acceptance; Adoption; Banking channels; Electronic banking; Literature analysis

Citation

Source

Decision Support Systems

Type

Journal article

Book Title

Entity type

Access Statement

License Rights

DOI

10.1016/j.dss.2012.04.010

Restricted until

2037-12-31