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Three Decades of Research on Consumer Adoption and Utilization of Electronic Banking Channels: A Literature Analysis

Date

Authors

Hoehle, Hartmut

Scornavacca , Eusebio

Huff , Sid

Publisher

Elsevier

Abstract

The increased availability of electronically mediated self-service technologies in the banking industry has changed the way banks service their customers. Banking customers today can access, through a variety of different channels, sets of powerful tools

Keywords

Keywords: Acceptance; Adoption; Banking channels; Electronic banking; Literature analysis; Electronic commerce; Research Acceptance; Adoption; Banking channels; Electronic banking; Literature analysis

URI

http://hdl.handle.net/1885/32970

Collections

ANU Research Publications

Source

Decision Support Systems

Type

Journal article

DOI

10.1016/j.dss.2012.04.010

Restricted until

2037-12-31

Downloads

File

Description

01_Hoehle_Three_Decades_of_Research_on_2012.pdf (382.12 KB)

02_Hoehle_Three_Decades_of_Research_on_2012.pdf (357.64 KB)

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