Three Decades of Research on Consumer Adoption and Utilization of Electronic Banking Channels: A Literature Analysis
Date
2012
Authors
Hoehle, Hartmut
Scornavacca , Eusebio
Huff , Sid
Journal Title
Journal ISSN
Volume Title
Publisher
Elsevier
Abstract
The increased availability of electronically mediated self-service technologies in the banking industry has changed the way banks service their customers. Banking customers today can access, through a variety of different channels, sets of powerful tools
Description
Keywords
Keywords: Acceptance; Adoption; Banking channels; Electronic banking; Literature analysis; Electronic commerce; Research Acceptance; Adoption; Banking channels; Electronic banking; Literature analysis
Citation
Collections
Source
Decision Support Systems
Type
Journal article
Book Title
Entity type
Access Statement
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Restricted until
2037-12-31