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Breach Begets Breach: Trickle-Down Effects of Psychological Contract Breach on Customer Service

Bordia, Prashant; Restubog, Simon; Bordia, Sarbari; Tang, Robert L.


Adopting a multifoci approach to psychological contract breach (i.e., breach by the organization referent and breach by the supervisor referent), the authors propose a trickle-down model of breach. Results from three studies show that supervisor perceptions of organizational breach are negatively related to supervisor citizenship behaviors toward the subordinate, resulting in subordinate perceptions of supervisory breach. Subordinate breach perceptions are, in turn, negatively related to...[Show more]

CollectionsANU Research Publications
Date published: 2010
Type: Journal article
Source: Journal of Management
DOI: 10.1177/0149206310378366


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