Health complaint commissions in Australia: time for a national approach to data collection
Health complaint statistics are important for identifying problems and bringing about improvements to health care provided by health service providers and to the wider health care system. This paper provides an overview of complaints handling by the eight Australian state and territory health complaint entities, based on an analysis of data from their annual reports. The analysis shows considerable variation between jurisdictions in the ways complaint data are defined, collected and recorded....[Show more]
|Collections||ANU Research Publications|
|Source:||Australian Review of Public Affairs|
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