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Health complaint commissions in Australia: time for a national approach to data collection

Walton, Merrilyn; Smith-Merry, Jennifer; Healy, Judith; McDonald, Fiona

Description

Health complaint statistics are important for identifying problems and bringing about improvements to health care provided by health service providers and to the wider health care system. This paper provides an overview of complaints handling by the eight Australian state and territory health complaint entities, based on an analysis of data from their annual reports. The analysis shows considerable variation between jurisdictions in the ways complaint data are defined, collected and recorded....[Show more]

CollectionsANU Research Publications
Date published: 2012
Type: Journal article
URI: http://hdl.handle.net/1885/35759
Source: Australian Review of Public Affairs

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