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Please Do Not Disturb: Managing Interruptions And Task Complexity

Tan, Khai Shean Mark; Richardson, Alex


The increasing use of computer-mediated communication (CMC) by knowledge workers in problemsolving environments intensifies the need for empirical evidence on the effects of interruption on users' problem-solving performance. Email and instant messaging are common desktop and mobile applications that frequently seek the user's attention via audible and visual cues. This study is concerned with whether the effects of immediate interruptions are more disruptive than negotiated interruptions to...[Show more]

CollectionsANU Research Publications
Date published: 2011
Type: Conference paper
Source: PACIS 2011 Proceedings


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