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Telephone interpreters in general practice: bridging the barriers to their use

Huang, Yu-Ting; Phillips, Christine


Background: Although the Australian Translating and Interpreting Service offers the world's largest free telephone health interpreter service, it remains underused. This study explores barriers for nonmedical practice staff to accessing telephone interpreters. Methods: Data were collected through five focus groups of 4-8 people. Participants were receptionists and practice nurses from the Australian Capital Territory and rural New South Wales attending a update on current practice issues....[Show more]

CollectionsANU Research Publications
Date published: 2009
Type: Journal article
Source: Australian Family Physician


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