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The influence of directive explanations on users’ business process compliance performance

Hadasch, Frank; Maedche, Alexander; Gregor, Shirley


Purpose – In organizations, individual user’s compliance with business processes is important from a regulatory and efficiency point of view. The restriction of users’ choices by implementing a restrictive information system is a typical approach in many organizations. However, restrictions and mandated compliance may affect employees’ performance negatively. Especially when users need a certain degree of flexibility in completing their work activity. The purpose of this paper is to introduce...[Show more]

CollectionsANU Research Publications
Date published: 2016
Type: Journal article
Source: Business Process Management Journal
DOI: 10.1108/BPMJ-05-2015-0067
Access Rights: Open Access


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