The influence of directive explanations on users’ business process compliance performance
Purpose – In organizations, individual user’s compliance with business processes is important from a regulatory and efficiency point of view. The restriction of users’ choices by implementing a restrictive information system is a typical approach in many organizations. However, restrictions and mandated compliance may affect employees’ performance negatively. Especially when users need a certain degree of flexibility in completing their work activity. The purpose of this paper is to introduce...[Show more]
|Collections||ANU Research Publications|
|Source:||Business Process Management Journal|
|Access Rights:||Open Access|
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