Big Data and Data Analytics for Enhanced Decision-Making in the Public Sector

Abstract

Big Data and Data Analytics (BDA) has the potential to enhance the government sector by providing a better understanding of current challenges, external environment, and citizens' needs to assist with effective design and implementation of policies and services. Although BDA can bring enormous benefits, organisations are finding it challenging to realise the true potential of data. The focus of the paper is on studying the effect of organisational maturity in effective application of BDA in the public sector. Drawing from theories of policymaking and information systems, the study treats BDA as a complex phenomenon from the social-technical perspective. The contribution of this study is to provide an initial understanding of how BDA can be applied more effectively to enhance decision-making across a range of public sector areas. Show more