The Role of information systems in preventing railway suicide: A service value co-creation perspective

Abstract

Suicide prevention is a major concern for railway operators internationally. This paper reports research in progress examining how information systems can facilitate passenger/organisational co-created value in terms of reducing the incidence of railway suicide. Thus, the objectives of this research are to: (1) explore and evaluate the effectiveness of using information systems interventions in a passenger railway servicescape, and (2) explore the relationship between these servicescape interventions and customer experience, and assess their impact on railway suicide prevention from a value co-creation perspective. While the focus of this research is preventing railway suicide, the information systems developed would also lend themselves to a wide range of additional railway security issues such as the detection and prevention of crime, terrorism, and potential misadventure incidents. Show more