Electronic banking

Abstract

The brisk development of consumer EFTS services have not been accompanied by changes in banking law, and concerns have arisen about the nature and degree of consumer protection. In the third article in this series Roger Clarke looks at the development of the Australian EFTS Code of Conduct and outlines its deficiencies. He concludes that it is not sufficient for financial institutions to satisfy themselves and Government agencies that their response to consumer's concerns is adequate. If consumers do not percieve their interests to be adequately served, then the success of consumer EFTS services is likely to be limited. t;.