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The effects of stakeholders' expectations in their evaluation of corporate social responsibility news

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dc.contributor.authorTan, Lina
dc.date.accessioned2018-11-22T00:11:28Z
dc.date.available2018-11-22T00:11:28Z
dc.date.copyright2013
dc.date.issued2013
dc.date.updated2018-11-21T12:46:24Z
dc.description.abstractThis thesis investigates the effects of air passengers' and travel intermediaries' expectations on their beliefs, attitude and behavioural intentions. I develop a conceptual model articulating the nature and antecedents of three types of expectations: would, could and should. I propose that would and should expectations influence updated beliefs through attitude towards news for two different stakeholder groups and that would expectations mediate the relationship between could expectations and attitude towards news for two different stakeholder groups. Empirically, I measure prior dispositions and intentions, then how beliefs, attitude and behavioural intentions change towards a focal airline in response to a piece of corporate social responsibility (CSR) news about it. 781 airline passenger stakeholders (B2C) and 356 travel intermediaries (B2B) were surveyed after an initial pre-test of the survey instrument and a pilot study. Structural equation models (SEM) and multi-group structural equation models (multi-group SEM) largely provided support for the hypothesised model.
dc.format.extentxiii, 220 leaves.
dc.identifier.otherb3482904
dc.identifier.urihttp://hdl.handle.net/1885/151718
dc.language.isoen_AUen_AU
dc.rightsAuthor retains copyrighten_AU
dc.subject.lcshSocial responsibility of business Evaluation
dc.subject.lcshExpectation (Psychology)
dc.subject.lcshCorporations Public relations.
dc.titleThe effects of stakeholders' expectations in their evaluation of corporate social responsibility news
dc.typeThesis (PhD)en_AU
dcterms.accessRightsOpen Accessen_AU
local.contributor.affiliationAustralian National University. Research School of Management
local.contributor.supervisorRoberts, John H.
local.contributor.supervisorMorrison, Pam
local.description.notesThesis (Ph.D.)--Australian National University, .en_AU
local.identifier.doi10.25911/5d51502224cff
local.mintdoimint
local.type.statusAccepted Versionen_AU

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