Qualitative Interviewing during the COVID-19 Pandemic Part 1: The Literature on Telephone Interviews

Abstract

It is frequently assumed that telephone interviews are inferior to face-to-face interviews, particularly for qualitative research. This In Brief suggests that rather than dismissing telephone interviews altogether, researchers may consider their use, possibly in conjunction with other data collection methods, while weighing the strengths and weaknesses of each method. In Part 2 of this series, Elise Howard describes her experiences conducting interviews with people in the Pacific region. It is hoped that these papers will be of use to those contemplating how to conduct research in the context of social distancing requirements, border closures and travel restrictions due to the COVID-19 pandemic. Note that this paper exclusively discusses telephone interviews, while Part 2 refers to both telephone interviews and interviews using video technology.