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Exploring Information Security Controls Using Information Fraud Episodes: Case Study Evidence from a Large Telecommunications Firm

Goode, Sigi; Lacey, David


Fraud and security continue to be problems for firms. Fraud information is typically incomplete and deliberately obfuscated. These qualities make fraud events harder to detect using conventional security controls. This study uses a knowledge management framework to explore how different types of controls are used to detect and investigate information fraud. The analysis is based on the customer fraud database of a large Asia-Pacific telecommunications provider. Semi-structured interviews were...[Show more]

CollectionsANU Research Publications
Date published: 2011
Type: Conference paper
Source: ECIS 2011 Proceedings


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