Gardner, Karen; Parkinson, Anne; Banfield, Michelle; Sargent, Ginny; Desborough, Jane; Kalia, Kanupriya
Monitoring patient experience is essential for stimulating innovation in health care and improving quality and accountability. Internationally, standardised approaches are used to collect patient experience information, but in Australian primary health care (PHC), little is known about which patient experience surveys are used and which aspects of experience
they measure. This prevents routine inclusion of patient experience data in quality improvement or system performance measurement. A...[Show more]
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