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Usability of patient experience surveys in Australian primary health care: a scoping review

Gardner, Karen; Parkinson, Anne; Banfield, Michelle; Sargent, Ginny; Desborough, Jane; Kalia, Kanupriya


Monitoring patient experience is essential for stimulating innovation in health care and improving quality and accountability. Internationally, standardised approaches are used to collect patient experience information, but in Australian primary health care (PHC), little is known about which patient experience surveys are used and which aspects of experience they measure. This prevents routine inclusion of patient experience data in quality improvement or system performance measurement. A...[Show more]

CollectionsANU Research Publications
Date published: 2015
Type: Journal article
Source: Australian Journal of Primary Health
DOI: 10.1071/PY14179


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