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Performance Evaluation of E-Government Services Using Balanced Scorecard - An Empirical Study in Jordan

Alhyar, Salah; Alazab, Moutaz; Venkatraman, Sitalakshmi; Alazab, Mamoun; Alazab, Ammar


Purpose: The purpose of this paper is to emphasise on a balance between quantitative and qualitative measures, and examine the use of Balanced Scorecard to evaluate and estimate the performance of information and communication technologies (ICT) in delive

CollectionsANU Research Publications
Date published: 2013
Type: Journal article
Source: Benchmarking: an international journal
DOI: 10.1108/BIJ-08-2011-0063


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