Performance Evaluation of E-Government Services Using Balanced Scorecard - An Empirical Study in Jordan
Download (459.17 kB)
-
Altmetric Citations
Alhyar, Salah; Alazab, Moutaz; Venkatraman, Sitalakshmi; Alazab, Mamoun; Alazab, Ammar
Description
Purpose: The purpose of this paper is to emphasise on a balance between quantitative and qualitative measures, and examine the use of Balanced Scorecard to evaluate and estimate the performance of information and communication technologies (ICT) in delive
| Collections | ANU Research Publications |
|---|---|
| Date published: | 2013 |
| Type: | Journal article |
| URI: | http://hdl.handle.net/1885/22002 |
| Source: | Benchmarking: an international journal |
| DOI: | 10.1108/BIJ-08-2011-0063 |
Download
| File | Description | Size | Format | Image |
|---|---|---|---|---|
| 01_Alhyar_Performance_Evaluation_of_2013.pdf | 459.17 kB | Adobe PDF |  |
Items in Open Research are protected by copyright, with all rights reserved, unless otherwise indicated.
Updated: 17 November 2022/ Responsible Officer: University Librarian/ Page Contact: Library Systems & Web Coordinator
+61 2 6125 5111
The Australian National University, Canberra
CRICOS Provider : 00120C
ABN : 52 234 063 906
