Skip navigation
Skip navigation

Developing a model for government service delivery through intelligent support systems

Li, Manning; Gregor, Shirley; Goode, Sigi

Description

There has been much prior work into online service delivery in private firms, but little such work for governments. In particular, there has been little work into the value of online government self-service sites and how such value should be measured. This study seeks to identify and empirically test the potential value of web-based online Intelligent Support Systems (ISS) tools on government web sites. In the absence of prior practical work, this study uses a novel theory development process...[Show more]

CollectionsANU Research Publications
Date published: 2007
Type: Conference paper
URI: http://hdl.handle.net/1885/34719
Source: ACIS2007 Proceedings of the 18th Australasian Conference on Information Systems

Download

File Description SizeFormat Image
01_Li_Developing_a_model_for_2007.pdf143.42 kBAdobe PDF    Request a copy


Items in Open Research are protected by copyright, with all rights reserved, unless otherwise indicated.

Updated:  20 July 2017/ Responsible Officer:  University Librarian/ Page Contact:  Library Systems & Web Coordinator