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Developing a model for government service delivery through intelligent support systems

Li, Manning; Gregor, Shirley; Goode, Sigi


There has been much prior work into online service delivery in private firms, but little such work for governments. In particular, there has been little work into the value of online government self-service sites and how such value should be measured. This study seeks to identify and empirically test the potential value of web-based online Intelligent Support Systems (ISS) tools on government web sites. In the absence of prior practical work, this study uses a novel theory development process...[Show more]

CollectionsANU Research Publications
Date published: 2007
Type: Conference paper
Source: ACIS2007 Proceedings of the 18th Australasian Conference on Information Systems


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