Kljakovic, Marjan2012-05-232012-05-230028-84461175-8716http://hdl.handle.net/1885/9041The quality of the service provided by a general practice is the degree to which it conforms to some kind of standard of care. In New Zealand this standard has been developed as part of a framework comprising a set of activities with the common objective of improving the quality of care provided by general practices. The Royal New Zealand College of General Practitioners (RNZCGP) recently developed a framework for measuring quality. It measures factors that affect patients, physical factors affecting the practice, practice systems, practice and patient information management, quality improvement, and professional development3 pageshttp://www.sherpa.ac.uk/romeo/issn/0028-8446 "... author cannot archive pre-print [or] ... post-print ... author can archive publisher's version/PDF ... 3 months after publication ... Publisher's version/PDF must be used. Publisher copyright and source must be acknowledged. Must link to publisher version ... " - from SHERPA/RoMEO site (as at 16/05/12)2003-11-21