Building better government IT: Understanding community beliefs and attitudes toward smart card technologies

Martin, NigelRice, John2015-12-100144-929Xhttp://hdl.handle.net/1885/63411Government smart cards have promised substantial improvements in public services delivery, yet they often seem to encounter great public suspicion, distrust and hostility. Very few contemporary studies have addressed the issue of understanding the actualKeywords: Composite concept; Content analysis; Electronic business; Electronic government; Information security; National identification card; Personal privacy; Public services; Research questions; Smart-card technology; Social service; Technical design; Theory mod cards; identification; national, privacy; security; smartBuilding better government IT: Understanding community beliefs and attitudes toward smart card technologies201010.1080/014492910037679382016-02-24