Martin, NigelRice, John2015-12-132015-12-13November 29781921760075http://hdl.handle.net/1885/83617The use of concept analysis and mapping techniques for business research has formed part of the fabric of academic and practitioner communities dating back to the 1980s. While the techniques have been variously described as 'soft science' and 'hard art',Keywords: Analysis; Concept; Firm; Performance; Techniques; Industry; Mapping; Research; Risk assessment; Information technology Analysis; Concept; Firm; Mapping; Performance; Techniques20102016-02-24