Adopting quality management concepts in public service reforms: the case of the Malaysian Public Service

Asim, Mohamed2003-10-162004-05-192011-01-052004-05-192011-01-052001http://hdl.handle.net/1885/41613http://digitalcollections.anu.edu.au/handle/1885/41613Not available97591 bytes354 bytes354 bytesapplication/pdfapplication/octet-streamapplication/octet-streamen-AUquality managementpublic service reformMalaysian Public Servicepolicies and guidelinesquality controlemployee perceptionsemployee performanceAdopting quality management concepts in public service reforms: the case of the Malaysian Public Service2001