Venkatesh, ViswanathBala, HillolSykes, Tracy2015-12-101059-1478http://hdl.handle.net/1885/67384India is an important frontier for economic growth, investments, and development. The service sector, like the manufacturing industry, in India is booming. Following the trend of their western counterparts, service organizations in India are implementingKeywords: developing countries; ICT implementation; India; information and communications technology (ICT); job characteristics; job outcomes; service; service organizations201010.1111/j.1937-5956.2010.01148.x2016-02-24