Alhyar, SalahAlazab, MoutazVenkatraman, SitalakshmiAlazab, MamounAlazab, Ammar2015-12-071463-5771http://hdl.handle.net/1885/22002Purpose: The purpose of this paper is to emphasise on a balance between quantitative and qualitative measures, and examine the use of Balanced Scorecard to evaluate and estimate the performance of information and communication technologies (ICT) in deliveKeywords: Balanced scorecard; Developing countries; E-government; E-government performance evaluation; Jordan; Performance management systems; Performance measurement systemPerformance Evaluation of E-Government Services Using Balanced Scorecard - An Empirical Study in Jordan201310.1108/BIJ-08-2011-00632016-02-24