Examining the effects of malfunctioning personalized services on online users' distrust and behaviors

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dc.contributor.authorChau, Patrick
dc.contributor.authorHo, Shuk (Susanna)
dc.contributor.authorHo, Kevin K.W
dc.contributor.authorYao, Yihong
dc.date.accessioned2015-12-13T22:39:43Z
dc.date.issued2013
dc.date.updated2015-12-11T09:51:52Z
dc.description.abstractMerchants adopt web personalization technologies to offer product recommendations in the hope of influencing online users' decision making in a shopping process. Although there is a large body of research on the favorable effects of web personalization on
dc.identifier.issn0167-9236
dc.identifier.urihttp://hdl.handle.net/1885/77901
dc.publisherElsevier
dc.sourceDecision Support Systems
dc.titleExamining the effects of malfunctioning personalized services on online users' distrust and behaviors
dc.typeJournal article
local.bibliographicCitation.issue1
local.bibliographicCitation.lastpage191
local.bibliographicCitation.startpage180
local.contributor.affiliationChau, Patrick, University of Hong Kong
local.contributor.affiliationHo, Shuk (Susanna), College of Business and Economics, ANU
local.contributor.affiliationHo, Kevin K.W, University of Guam
local.contributor.affiliationYao, Yihong, The University of Hong Kong
local.contributor.authoruidHo, Shuk (Susanna), u4508192
local.description.embargo2037-12-31
local.description.notesImported from ARIES
local.identifier.absfor080611 - Information Systems Theory
local.identifier.absseo970115 - Expanding Knowledge in Commerce, Management, Tourism and Services
local.identifier.ariespublicationf5625xPUB6641
local.identifier.citationvolume56
local.identifier.doi10.1016/j.dss.2013.05.023
local.identifier.scopusID2-s2.0-84889092536
local.identifier.thomsonID000329005000019
local.type.statusPublished Version

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