Enhancing the Quality of Planning of Software Development Projects

Abstract

As business competition gets tougher, there is much pressure on software development projects to become more productive and efficient. Previous research has shown that quality planning is a key factor in enhancing the success of software development projects. The research method selected for this study was design science research (DSR), and the design science research process (DSRP) model was adopted to conduct the study. This research describes the design and development of the quality of planning (QPLAN) tool and the quality of planning evaluation model (QPEM), which are two innovative artefacts that evaluate the quality of project planning and introduce best planning practices, such as providing references from historical data, suggesting how to manage in an appropriate way and including lessons learnt in the software development process. In particular, the QPEM is based on cognitive maps that represent the project manager’s know-how, project manager’s characteristics and technological expertise, as well as top management support, enterprise environmental factors and the quality of methods and tools in a form that corresponds closely with humans’ perceptions. Data were collected from 66 projects undertaken in 12 organisations from eight types of industries in six countries. The results show that the QPLAN tool has been significantly contributing to enhancing the success rate of projects.