Social media use by government: From the routine to the critical
Social media (i.e., Twitter, Facebook, Flickr, YouTube) and other services with user-generated content have made a staggering amount of information (and misinformation) available. Government officials seek to leverage these resources to improve services and communication with citizens. Yet, the sheer volume of social data streams generates substantial noise that must be filtered. Nonetheless, potential exists to identify issues in real time, such that emergency management can monitor and...[Show more]
|Collections||ANU Research Publications|
|Source:||ACM International Conference Proceeding Series|
|01_Kavanaugh_Social_media_use_by_2011.pdf||1.17 MB||Adobe PDF||Request a copy|
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