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Social media use by government: From the routine to the critical

Kavanaugh, Andrea L; Fox, Edward A; Sheetz, Steven D; Yang, Seungwon; Li, Lin Tzy; Whalen, Travis; Shoemaker, Donald J; Natsev, Apostol; Xie, Lexing


Social media (i.e., Twitter, Facebook, Flickr, YouTube) and other services with user-generated content have made a staggering amount of information (and misinformation) available. Government officials seek to leverage these resources to improve services and communication with citizens. Yet, the sheer volume of social data streams generates substantial noise that must be filtered. Nonetheless, potential exists to identify issues in real time, such that emergency management can monitor and...[Show more]

CollectionsANU Research Publications
Date published: 2011
Type: Conference paper
Source: ACM International Conference Proceeding Series
DOI: 10.1145/2037556.2037574


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