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Lessons from the TIGERS Program: Trials of Innovative Government Electronic Regional Services

Watson, Hugh

Description

TIGERS was a demonstration Australian Government program trialling electronic service delivery innovations that aimed to make it easier to do everyday business with governments: over-the-counter, over the phone, and over the Internet. It was essentially a change management project seeking to change the behaviours and practices of people in government, agencies at all levels of government and clients of those agencies. The result of TIGERS was that a series of new integrated online services were...[Show more]

dc.contributor.authorWatson, Hugh
dc.date.accessioned2015-12-13T22:32:54Z
dc.date.available2015-12-13T22:32:54Z
dc.identifier.issn0040-2486
dc.identifier.urihttp://hdl.handle.net/1885/75782
dc.description.abstractTIGERS was a demonstration Australian Government program trialling electronic service delivery innovations that aimed to make it easier to do everyday business with governments: over-the-counter, over the phone, and over the Internet. It was essentially a change management project seeking to change the behaviours and practices of people in government, agencies at all levels of government and clients of those agencies. The result of TIGERS was that a series of new integrated online services were established in Tasmania and many have continued as sustainable services after the closure of the program. TIGERS also explored new areas and created valuable learnings for governments that are moving to the more advanced stages of e-government. Governments in Australia should now be better placed to move into these advanced stages as a result of the learnings of the TIGERS Program.
dc.publisherTelecommunications Society of Australia
dc.sourceTelecommunications Journal of Australia
dc.subjectKeywords: Electronic services; Database systems; Information analysis; Project management; Electronic commerce
dc.titleLessons from the TIGERS Program: Trials of Innovative Government Electronic Regional Services
dc.typeJournal article
local.description.notesImported from ARIES
local.description.refereedYes
local.identifier.citationvolume53
dc.date.issued2003
local.identifier.absfor140215 - Public Economics- Taxation and Revenue
local.identifier.ariespublicationMigratedxPub4789
local.type.statusPublished Version
local.contributor.affiliationWatson, Hugh, College of Business and Economics, ANU
local.bibliographicCitation.issue3
local.bibliographicCitation.startpage57
local.bibliographicCitation.lastpage61
dc.date.updated2015-12-11T09:11:46Z
local.identifier.scopusID2-s2.0-0242366602
CollectionsANU Research Publications

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