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Lessons from the TIGERS Program: Trials of Innovative Government Electronic Regional Services

Watson, Hugh


TIGERS was a demonstration Australian Government program trialling electronic service delivery innovations that aimed to make it easier to do everyday business with governments: over-the-counter, over the phone, and over the Internet. It was essentially a change management project seeking to change the behaviours and practices of people in government, agencies at all levels of government and clients of those agencies. The result of TIGERS was that a series of new integrated online services were...[Show more]

CollectionsANU Research Publications
Date published: 2003
Type: Journal article
Source: Telecommunications Journal of Australia


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