Six sigma approach to improve quality in e-services: An empirical study in Jordan
This paper investigates the application of the Six Sigma approach to improve quality in electronic services (e-services) as more countries are adopting e-services as a means of providing services to their people through the Web. This paper presents a case study about the use of Six Sigma model to measure customer satisfac-tion and quality levels achieved in e-services that were recently launched by public sector organisations in a developing country, such as Jordan. An empirical study...[Show more]
|Collections||ANU Research Publications|
|Source:||The International Journal of Electronic Government Research (IJEGR)|
|01_Alhyari_Six_sigma_approach_to_improve_2012.pdf||581.51 kB||Adobe PDF||Request a copy|
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