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Controlling ERP consultants: Client and provider practices

Wanga, Eric T.G; Changa, Jamie Y.T.; Jiang, Jiunn-Yih (James); Klein, Gary


Hiring consultants to implement the multiple components of an ERP installation is a common practice for securing expertise not found in client organizations. Ensuring the consultants work to the benefit of their client is potentially problematic as the consultants must adopt the goals of the client, coordinate with stakeholders within the client organization, and coordinate with those installing other components of the ERP. Controls are mechanisms that keep consultants on track with the...[Show more]

CollectionsANU Research Publications
Date published: 2013
Type: Journal article
Source: Journal of Systems and Software
DOI: 10.1016/j.jss.2013.01.030


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