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Social media use by government: From the routine to the critical

Kavanaugh, Andrea L; Fox, Edward A; Sheetz, Steven D; Yang, Seungwon; Li, Lin Tzy; Shoemaker, Donald J; Natsev, Apostol; Xie, Lexing


Social media and online services with user-generated content (e.g., Twitter, Facebook, Flickr, YouTube) have made a staggering amount of information (and misinformation) available. Government officials seek to leverage these resources to improve services

CollectionsANU Research Publications
Date published: 2012
Type: Journal article
Source: Government Information Quarterly
DOI: 10.1016/j.giq.2012.06.002


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