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Impacts of information and communication technology implementations on employees' jobs in service organizations in India: A multi-method longitudinal field study

Venkatesh, Viswanath; Bala, Hillol; Sykes, Tracy


India is an important frontier for economic growth, investments, and development. The service sector, like the manufacturing industry, in India is booming. Following the trend of their western counterparts, service organizations in India are implementing

CollectionsANU Research Publications
Date published: 2010
Type: Journal article
Source: Production and Operations Management
DOI: 10.1111/j.1937-5956.2010.01148.x


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