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What do consumers want to know in the emergency department?

Kington, Michelle; Short, Angela

Description

Consumers unexpectedly accessing the complex and confusing context of the emergency department (ED) need appropriately communicated information to minimize unrealistic expectations leading to stressed and frustrated behaviour. This pilot project sought consumer opinions to develop an ED informational brochure to improve communication strategies. Thirty-two ED consumers attending a large tertiary hospital completed an anonymous one-page questionnaire comprising 22 topic areas. Descriptive data...[Show more]

dc.contributor.authorKington, Michelle
dc.contributor.authorShort, Angela
dc.date.accessioned2015-12-10T23:13:47Z
dc.identifier.issn1322-7114
dc.identifier.urihttp://hdl.handle.net/1885/64581
dc.description.abstractConsumers unexpectedly accessing the complex and confusing context of the emergency department (ED) need appropriately communicated information to minimize unrealistic expectations leading to stressed and frustrated behaviour. This pilot project sought consumer opinions to develop an ED informational brochure to improve communication strategies. Thirty-two ED consumers attending a large tertiary hospital completed an anonymous one-page questionnaire comprising 22 topic areas. Descriptive data analysis indicated consumers' interest in information about waiting times, how the ED works, the triage system, identifying staff and parking. Most interest was shown by 31- to 50-year-old consumers. Pragmatically grouped results suggested the need for three information brochures to enhance health communication in the ED, in turn leading to a safer and more congenial health-care context.
dc.publisherBlackwell Science Asia
dc.sourceInternational Journal of Nursing Practice
dc.subjectKeywords: article; emergency health service; human; patient; patient satisfaction; pilot study; psychological aspect; Emergency Service, Hospital; Humans; Patient Satisfaction; Patients; Pilot Projects Education; Emergency care; Health care; Health communication; Information
dc.titleWhat do consumers want to know in the emergency department?
dc.typeJournal article
local.description.notesImported from ARIES
local.identifier.citationvolume16
dc.date.issued2010
local.identifier.absfor111709 - Health Care Administration
local.identifier.ariespublicationf2965xPUB964
local.type.statusPublished Version
local.contributor.affiliationKington, Michelle, Liverpool Hospital
local.contributor.affiliationShort, Angela, College of Medicine, Biology and Environment, ANU
local.description.embargo2037-12-31
local.bibliographicCitation.issue4
local.bibliographicCitation.startpage406
local.bibliographicCitation.lastpage411
local.identifier.doi10.1111/j.1440-172X.2010.01858.x
dc.date.updated2016-02-24T08:34:25Z
local.identifier.scopusID2-s2.0-77958110690
local.identifier.thomsonID000280254100012
CollectionsANU Research Publications

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