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What do consumers want to know in the emergency department?

Kington, Michelle; Short, Angela


Consumers unexpectedly accessing the complex and confusing context of the emergency department (ED) need appropriately communicated information to minimize unrealistic expectations leading to stressed and frustrated behaviour. This pilot project sought consumer opinions to develop an ED informational brochure to improve communication strategies. Thirty-two ED consumers attending a large tertiary hospital completed an anonymous one-page questionnaire comprising 22 topic areas. Descriptive data...[Show more]

CollectionsANU Research Publications
Date published: 2010
Type: Journal article
Source: International Journal of Nursing Practice
DOI: 10.1111/j.1440-172X.2010.01858.x


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