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Organizational citizenship behavior of information system personnel: The influence of leader-member exchange

Chou, Tzy-Yuan; Jiang, Jiunn-Yih (James); Klein, Gary; Chou, Seng-Cho T


Leader-member exchange (LMX) represents the quality of interaction between leaders and members of a work unit, such as the information system function within an organization. LMX is expected to improve organizational citizenship behavior, beneficial behaviors not explicitly rewarded, but prior research has failed to establish this link satisfactorily. To determine the influence of LMX in the IS environment, a model is developed based on the background in the IS and management literature that...[Show more]

CollectionsANU Research Publications
Date published: 2011
Type: Journal article
Source: Information Resources Management Journal
DOI: 10.4018/irmj.2011100105


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