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Exits, Voices and Social Investment

Dowding, Keith; John, Peter


ver fifty years ago, Albert Hirschman argued that dissatisfied consumers could either voice complaint or exit when they were dissatisfied with goods or services. Loyal consumers would voice rather than exit. Hirschman argued that making exit easier from publicly provided services, such as health or education, would reduce voice, taking the richest and most articulate away and this would lead to the deterioration of public services. This book provides the first thorough empirical study of these...[Show more]

CollectionsANU Research Publications
Date published: 2012
Type: Book


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