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Training and Process Change: A Collaborative Telehealth Case Study

Stevenson, Duncan

Description

The next generation of telehealth systems running over broadband Internet will offer opportunities to change the way clinicians provide health services. This case study is a component of a larger research project which explores the implications of broadband telehealth in a tertiary healthcare setting. The research question of this case study addresses how to train and prepare clinicians to do their job using the next generation of telehealth systems. This case study presents observations of...[Show more]

dc.contributor.authorStevenson, Duncan
dc.coverage.spatialFlorence Italy
dc.date.accessioned2015-12-10T22:12:18Z
dc.date.createdApril 5-10 2008
dc.identifier.isbn9781605580111
dc.identifier.urihttp://hdl.handle.net/1885/49583
dc.description.abstractThe next generation of telehealth systems running over broadband Internet will offer opportunities to change the way clinicians provide health services. This case study is a component of a larger research project which explores the implications of broadband telehealth in a tertiary healthcare setting. The research question of this case study addresses how to train and prepare clinicians to do their job using the next generation of telehealth systems. This case study presents observations of twelve clinicians during the training sessions conducted for them as they prepared to use a research prototype telehealth system in a pilot trial at their hospital. The telehealth system was purpose-designed to address the range of needs of the clinicians involved and clinicians very rapidly understood the affordances of the system. Our observations show that the clinicians spent the bulk of the training sessions dealing with process change. They focused on three areas: collaborating with their remotely located clinical assistant, adapting their clinical practice in order to use the system and identifying areas where the telehealth system need to be changed to support their specific needs. Our observations also show that each of the senior surgeons amongst the clinicians (working in a different sub-specialty) dealt differently with the process changes. We conclude that for complex tertiary healthcare telehealth applications the distinction between training given to the clinicians and process change identified by the clinicians is worth considering when preparing clinicians to use the next generation of telehealth systems. We suggest that teams developing advanced telehealth systems consider these issues of process change as they develop ways to prepare clinicians to use their system.
dc.publisherAssociation for Computing Machinery Inc (ACM)
dc.relation.ispartofseriesConference of the computer-human interaction special interest group (OZCHI 2008)
dc.sourceProceedings of twenty-sixth annual SIGCHI conference on Human factors in computing systems
dc.source.urihttp://portal.acm.org/toc.cfm?id=1357054&coll=ACM&dl=ACM&type=proceeding&idx=SERIES260∂=series&WantType=Proceedings&title=CHI
dc.subjectKeywords: Affordances; Broadband Internet; Clinical practices; Health services; Process change; Research prototype; Research questions; Telecollaborative systems; Telehealth; Telehealth system; Training; Training sessions; Ecology; Health care; Human computer inter Process change; Telecollaborative systems; Telehealth; Training
dc.titleTraining and Process Change: A Collaborative Telehealth Case Study
dc.typeConference paper
local.description.notesImported from ARIES
local.description.refereedYes
dc.date.issued2008
local.identifier.absfor080600 - INFORMATION SYSTEMS
local.identifier.ariespublicationu8802668xPUB188
local.type.statusPublished Version
local.contributor.affiliationStevenson, Duncan, College of Engineering and Computer Science, ANU
local.description.embargo2037-12-31
local.bibliographicCitation.startpage65
local.bibliographicCitation.lastpage72
local.identifier.doi10.1145/1517744.1517765
dc.date.updated2016-02-24T11:43:22Z
local.identifier.scopusID2-s2.0-70349097535
CollectionsANU Research Publications

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