Skip navigation
Skip navigation

Emotional Work: A Psychological View

Strazdins, Lyndall


At work and in the family, people do emotional work to meet other people's emotional needs, improve their wellbeing, and maintain social harmony. Emotional work is unique and skilled work - it involves handling emotions and social relationships and its product is the change of feeling in others. ¶ The thesis extends the work of Erickson and Wharton (1993, 1997) and England (1992, England & Farkas, 1986) by adding a psychological perspective. Emotional work is defined in terms of behaviours....[Show more]

CollectionsOpen Access Theses
Date published: 2000-06
Type: Thesis (PhD)


File Description SizeFormat Image
01front.pdf44.8 kBAdobe PDFThumbnail
02whole.pdf808.12 kBAdobe PDFThumbnail

Items in Open Research are protected by copyright, with all rights reserved, unless otherwise indicated.

Updated:  20 July 2017/ Responsible Officer:  University Librarian/ Page Contact:  Library Systems & Web Coordinator