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The Citizen’s Charter: how such initiatives might be more effective

James, Simon; Murphy, Kristina; Reinhart, Monika


In Public Policy and Administration Taylor (1999) concluded that the charter system was inadequate to safeguard consumers’ and citizens’ interests and that they would have to have a greater input to ensure success. Following its introduction in 1991, the Charter initiative certainly made an impact and by 1997 there were 40 main charters and perhaps 10 000 local ones. However since then the original Citizen’s Charter has, in the words of one commentator, ‘perished, or at least atrophied’ Drewry...[Show more]

CollectionsANU Research Publications
Date published: 2005
Type: Working/Technical Paper


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