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The Taxpayers' Charter: Does the Australian Tax Office comply and who benefits?

Braithwaite, Valerie; Reinhart, Monika


This paper presents initial findings on the Taxpayers’ Charter from the ‘Community Hopes, Fears and Actions Survey’. The performance of the Australian Taxation Office (Tax Office) is high on most of the standards. Where it is low, there is the possibility of remedial action through making public the Tax Office's serious commitment to evaluating its own performance on the standards and improving performance where necessary. This paper also shows that when the public perceives the Tax Office...[Show more]

CollectionsANU Research Publications
Date published: 2000
Type: Working/Technical Paper


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