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‘Trust me, I’m the taxman’: The role of trust in nurturing compliance

Murphy, Kristina


Why an institution’s rules and regulations are obeyed or disobeyed is an extremely important question for regulatory agencies. This paper discusses the findings of an empirical study that shows that the use of threat and coercion as a regulatory tool—in addition to being more expensive to implement—can actually produce the opposite behaviour from that sought. Using survey data collected from 2301 taxpayers accused of tax avoidance, it will be demonstrated that variables such as trust are just...[Show more]

CollectionsANU Research Publications
Date published: 2002
Type: Working/Technical Paper


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