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Human-centered evaluation for broadband tertiary outpatient telehealth: A case study

Stevenson, Duncan; Hutchins, Matthew; Smith, Jocelyn

Description

We present a pilot trial of a broadband telehealth system for tertiary outpatient consultations and use it as a case study to explore issues that arise in designing and evaluating broadband telehealth at a tertiary level of health care. The trial used outpatient consultations for pediatric surgical patients; these consultations involve high levels of interpersonal communications, multiple participants, and the need to share interactive access to large patient data sets. We used a human-centered...[Show more]

dc.contributor.authorStevenson, Duncan
dc.contributor.authorHutchins, Matthew
dc.contributor.authorSmith, Jocelyn
dc.date.accessioned2015-12-10T21:57:23Z
dc.identifier.issn1044-7318
dc.identifier.urihttp://hdl.handle.net/1885/39757
dc.description.abstractWe present a pilot trial of a broadband telehealth system for tertiary outpatient consultations and use it as a case study to explore issues that arise in designing and evaluating broadband telehealth at a tertiary level of health care. The trial used outpatient consultations for pediatric surgical patients; these consultations involve high levels of interpersonal communications, multiple participants, and the need to share interactive access to large patient data sets. We used a human-centered evaluation approach applied at the level of the health care application (in the hospital setting using actual clinical consultations). The results from the case study indicate that this is the appropriate evaluation approach for early stage trials rather than the traditional randomized controlled trials. The different groups of participants (specialists, patients and parents, supporting clinicians) had different perspectives on the telehealth consultations and different criteria for success and future telehealth evaluations need to take these multiple points of view into account.
dc.publisherTaylor & Francis Group
dc.sourceInternational Journal of Human-Computer Interaction
dc.subjectKeywords: Evaluation approach; Health care application; Hospital settings; Human-centered evaluation; Inter-personal communications; Randomized controlled trial; Telehealth evaluation; Telehealth system; Communication; Health care; Hospital data processing; Researc
dc.titleHuman-centered evaluation for broadband tertiary outpatient telehealth: A case study
dc.typeJournal article
local.description.notesImported from ARIES
local.identifier.citationvolume26
dc.date.issued2010
local.identifier.absfor100503 - Computer Communications Networks
local.identifier.ariespublicationf2965xPUB183
local.type.statusPublished Version
local.contributor.affiliationStevenson, Duncan, College of Engineering and Computer Science, ANU
local.contributor.affiliationHutchins, Matthew, Persce Pty Ltd
local.contributor.affiliationSmith, Jocelyn, Analytic Design Group Inc.
local.description.embargo2037-12-31
local.bibliographicCitation.issue5
local.bibliographicCitation.startpage506
local.bibliographicCitation.lastpage536
local.identifier.doi10.1080/10447311003719979
local.identifier.absseo970108 - Expanding Knowledge in the Information and Computing Sciences
dc.date.updated2016-02-24T08:18:12Z
local.identifier.scopusID2-s2.0-77951291166
local.identifier.thomsonID000277470400005
CollectionsANU Research Publications

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