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Performance measurement systems:failures and future - a review

Paranjape, Bhagyashree; Rossiter, Margaret; Pantano, Victor


Purpose - The purpose of this paper is to evaluate Balanced Scorecard by listing claims made by its authors and counterclaims made by other scholars/authors; to justify further research for answering the question "how to measure" in a broad manner; and to justify further research in "dynamic performance measurement systems for global organisations". Design/methodology/approach - By referencing relevant literature, this paper first evaluates Balanced Scorecard. In its second part, the problems...[Show more]

CollectionsANU Research Publications
Date published: 2006
Type: Journal article
Source: Measuring Business Excellence
DOI: 10.1108/13683040610685748


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