O'Donnell, Michael; Stewart, Jennifer Beryl
Purpose - The article aims to investigate implementation problems arising from the introduction of a new computer system in a public agency. Design/methodology/approach - Two analytical lenses were employed: a prescriptive model of technology-based implementation and planned and emergent models of change. Findings - Unintended consequences tested the organisation's resilience. It was found that those parts of the organisation with enhanced resilience exhibited localised leadership. Practical...[Show more]
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